Refund policy

We provide a 30-day return period, which means you have 30 days from receiving your item (e.g. courier delivery date) to request a return. 

To be eligible for return, your item must be in the same condition that you received it, unused or unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. If your return is accepted, we will send you instructions on how to send your package. Items sent back to us without prior approval will not be accepted. 

You are responsible for all shipping costs to our warehouse located in the UK; we recommend you minimize shipping costs by:
1. using smaller package sizes such as mailer bags
2. comparing rates from suitable carriers such La Poste, Deutsche Post, DHL, or DPD

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assist you.

Final sale / non-returnable items
Unfortunately, we cannot accept returns on gift cards or items marked as "final sale."

Exchanges
The easiest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the SAME condition that you received it, unused or unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be refunded on your original payment method within 10 business days. Please note that it can take extra time for your bank or credit card company to process the refund.